This Privacy Policy explains how Cultural Footprints handles personal data in connection with its website, booking inquiries, and guided nature walks and local day excursions.
We use personal data to respond to inquiries, manage bookings, confirm dates and route suitability, coordinate meeting and return plans, process payments, provide guided excursion services, maintain internal records, improve website performance, and meet legal, accounting, and safety obligations.
We may share personal data with service providers that support website hosting, communications, booking administration, payment processing, recordkeeping, or similar operational tasks. These recipients may use the data only to perform services for us and are expected to handle it appropriately.
We may disclose personal data when required to comply with law, lawful requests, court orders, or other binding legal processes. We may also share information to protect our rights, users, staff, or the safety and integrity of our services.
Subject to legal limits, individuals may request access to their personal data, correction of inaccurate information, deletion where appropriate, or restriction of certain processing. We may ask for information needed to verify the request before taking action.
To exercise a privacy right, a person should provide enough information for us to identify the relevant record and assess the request. We may decline or limit a request where the law allows, including where retention is required for legitimate business, safety, or legal reasons.
We retain personal data for the period needed to manage inquiries, bookings, payments, customer support, safety coordination, and legal or accounting obligations. When data is no longer required, we delete it, anonymize it, or keep it in a restricted archive only where retention is necessary.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the effective date shown on the site.
We may collect names, contact details, booking preferences, group size, requested dates, fitness or route suitability information, meeting-point details, payment-related records, communication content, and limited technical data such as device and usage information. Where needed for a specific route, we may also process information relevant to weather checks, access conditions, and return-plan confirmation.
We receive data when users submit website requests, communicate by email or phone, complete booking or payment steps, or provide information during planning for a guided walk or day excursion. We may also generate internal records from customer service interactions, booking administration, and website operation.
We may use essential cookies to support site operation, preference cookies to remember basic settings, and limited analytics cookies to understand how the site is used. Cookies are used to maintain session continuity, improve performance, and support booking-related functions where applicable.
Users may manage cookies through their browser or device settings and may delete stored cookies at any time. Some site functions may not work properly if certain cookies are disabled. Where required, we may present a cookie choice notice for non-essential cookies.
